Terms and Conditions
By accessing the Evolux Turismo website, which specializes in luxury tourism experiences in Northeast Brazil, including itineraries in Alagoas such as Maceió, the user fully accepts these Terms and Conditions, governed by the Consumer Protection Code (Law No. 8.078/1990) and Embratur regulations. All contacts, reservations, and communications occur exclusively via WhatsApp, listed on the website, without an online booking area or automated forms.
Object and Services
These terms govern the use of the website for inquiring about travel packages, accommodation, inbound tours, and events. Evolux acts as an intermediary between clients and suppliers and is not responsible for external failures such as transportation delays or weather conditions. Services include customized itineraries with beaches, natural pools, and water excursions, detailed via WhatsApp after initial contact through the website, with prices and deadlines confirmed on that platform.
User Obligations
The user must provide truthful information via WhatsApp, verify reservation details (dates, accommodations, transfers, and meals), and adhere to scheduled times. It is the client's responsibility to carry valid documentation (passport, visas) and travel insurance, as well as to cover any extra costs not included, such as airport taxes; all confirmations and changes are handled exclusively through this communication channel. Cancellations are subject to penalties proportional to the advance notice period, ranging from 20% to 100% of the contracted value, notified via WhatsApp.
Payments and Cancellations
Payments are made through secure platforms indicated on WhatsApp, with installment options as per the confirmed offer. Evolux reserves the right to cancel reservations due to force majeure (epidemics, natural disasters), refunding amounts paid after deducting administrative costs, with immediate communication via WhatsApp. Changes requested by the client may imply price adjustments, discussed exclusively on this platform.
Privacy and Intellectual Property
Personal data is processed in accordance with the LGPD (Law No. 13.709/2018), and is used only for reservations and communications via WhatsApp, with consent for optional marketing requested through this tool. All website content (images, texts about tours in Maceió and the Northeast) is protected by copyright; reproduction without authorization is prohibited. Reports of irregularities should be sent via the official WhatsApp number.
Final Provisions
These terms may be updated, with notification via WhatsApp or on the website; continued use implies acceptance. The chosen jurisdiction for disputes is the district of Maceió-AL. In case of doubt, contact us exclusively via the WhatsApp number listed on the website.